1. Who We Are

FUTKIX (we, us, or our) sells premium football jerseys, including club shirts, national-team kits, player editions, retro designs, and training tops. We trade from Ravensbourne House, 28 Bromley Rd, London SE6 2TP, United Kingdom. This Privacy Policy explains how we collect, use, store, and share personal information when you browse this website, create an enquiry, pay for a shirt, or contact our team. It applies to customers, recipients of a delivery, and other adults who deal with us. By using the website you acknowledge these practices. If you do not agree, please do not submit personal information to us.

FUTKIX is an independent retailer of football shirts. Club names, national teams, and the brands Nike, Adidas, and Puma are used to describe the look and inspiration of products in our range. This policy covers our own handling of personal information. It does not describe the privacy practices of those clubs or brands.

2. Information We Collect

We collect information you give us. That may include your name, email address, phone number, delivery address, billing address, shirt size, club or nation preference, the player name and number you ask us to print, and the content of messages you send. If you enquire about a bulk order for a supporters' group, we may also store the group name and a contact person.

3. How We Use Information

We use information to sell football jerseys and to run this website. We take orders, confirm payment, print a name or number when you ask for one, pack the shirt, and send practical updates about dispatch, delay, or delivery. We answer questions about size, fabric, colour, and returns. We keep records needed for tax, accounting, and to resolve a dispute about an order.

We use technical information to protect the site against misuse, to see which pages load slowly, and to improve product descriptions. We may send news of later shirt drops only where you have asked for it or where the law allows. You can stop those messages at any time without affecting an order already placed. We do not use your information to build a secret profile for unrelated products.

4. Legal Bases

We process personal information where it is needed to perform a contract you asked for, such as buying a jersey, where the law requires it, where you have consented, or where we have a legitimate interest that does not override your rights. Legitimate interests include keeping the website secure, preventing fraud, understanding which shirts are read most often, and answering a message you sent us.

We follow the UK General Data Protection Regulation and the Data Protection Act 2018. Where we rely on consent, you may withdraw it at any time. Withdrawal does not undo processing that was lawful before you withdrew consent. Where a print of a name is part of a custom shirt, we treat the spelling you send as information needed to make the product you ordered.

5. Sharing

We do not sell personal information. We share it only with parties who help us fulfil orders, including payment providers, delivery carriers, print workshops, hosting providers, and email services. They may use the information only to perform that work and must protect it. A carrier may receive your name, address, and phone number so a parcel can be delivered. A print partner may receive the name and number to be pressed, but not your full payment details.

6. Retention and Security

We keep personal information only as long as needed for the purposes above, including tax and accounting duties and the handling of returns. Order records are kept for the life of the order and for a limited period afterwards in case of a query about fit, print, or payment. Custom name files are not kept longer than production, dispatch, and any related complaint require. When information is no longer needed we delete it or anonymise it.

We use measures suited to the information we hold, including encrypted connections on website forms, restricted access among staff, and reviews of our systems. No method of sending information over the internet is completely secure, so we cannot promise absolute security. We work to protect addresses, order notes, and payment references while you deal with us online and while a parcel is in transit.

7. Your Rights

Subject to UK data protection law and any exception the law allows, you may ask for access to personal information we hold about you, ask us to correct it, ask for deletion where we no longer need it, object to certain uses, withdraw consent, and ask for a copy in a usable format. You may also complain to the Information Commissioner's Office. Contact us using the details below before you do, so we can try to resolve the matter. We may need to confirm your identity, and we will respond within a reasonable time.

8. Children, Cookies, and Changes

This website is aimed at adults who buy football jerseys. We do not knowingly collect personal information directly from a child. If a youth size is ordered, we expect an adult to place the order and to be our contact. If you believe a child has sent us personal information without authority, contact us and we will delete it where the law allows and where we do not need it for a completed purchase.

9. Contact

Questions about this page can be sent to FUTKIX. Please include your name and, if you have one, your order reference so we can find the right record. We reply on ordinary business days.

Email: [email protected]

Phone: +447932596563

Address: Ravensbourne House, 28 Bromley Rd, London SE6 2TP, United Kingdom